What is Emerald Creations' return policy? If you are unhappy with your order, you may return it within 7 days of receipt for a refund (not including shipping). Return postage is the responsibility of the customer and returns can only be accepted with prior authorization. All returned items must be sent insured with proof of posting. All returned products must be unopened and undamaged.

In circumstances where Emerald Creations is not at fault for a return, i.e. you changed your mind about the order, then we may still give authorization for the return, however delivery charges cannot be refunded and returns in this instance will be subject to a 20% restocking fee less postage. As above, all returns must be unopened and undamaged.

 

What happens if an item arrives damaged? We go to great lengths to ensure that everything is very well packaged when it leaves our premises. Boxes are labeled as fragile when appropriate. Unfortunately, we cannot be held responsible for damage that occurs in transit.